Stop 'where is my order' tickets before they happen

Order confirmation, dispatch, and delivery updates sent automatically as your store’s order status changes. Customers always know where their order is, and your team fields far fewer order-status calls.

All use cases

Use Case

How it works

Order is placed

A confirmation template fires immediately with order details.

Order is dispatched

A shipping update sends automatically with tracking info, if available.

Order is delivered

A delivery confirmation closes the loop and can trigger a feedback request.

Support tickets drop

Fewer manual status inquiries reach your support inbox.

Platform features used

Store integration

Connect WooCommerce or Shopify so order events trigger WhatsApp messages directly.

Status-triggered templates

Confirmation, dispatch, and delivery each use a dedicated, Meta-approved template.

COD confirmation flow

Pre-built flow verifies cash-on-delivery orders before they ship, cutting RTO.

Frequently asked questions

Can order notifications be sent automatically from my store?

Yes. Once your WooCommerce or Shopify store is connected, order status changes can trigger the matching WhatsApp notification automatically, with no manual work per order.

Does this work for cash-on-delivery orders too?

Yes — there’s a dedicated COD confirmation automation that verifies the order and address with the customer before dispatch, which is the main lever for reducing return-to-origin shipments.

Used most in these industries

E-commerce & D2C

Restaurants & Food Business

Set this up on your WhatsApp number

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Order confirmation as soon as a purchase is placed.
Dispatch alert with courier and tracking details.
Out-for-delivery and delivered updates.
Cash-on-delivery verification before the order ships.
Messages trigger automatically from your store’s order status.
Every update is sent with a Meta-approved utility template.