Answer customers faster without hiring a bigger support team

Let AI handle the repetitive questions instantly and route everything else to the right agent in a shared, organized inbox. Your customers get answers in seconds, at any hour.

All use cases

Use Case

How it works

Customer messages your number

One WhatsApp Business number for all support conversations.

AI answers routine FAQs

Order status, pricing, and policy questions are answered instantly from your knowledge base.

Complex queries escalate

Anything the AI can’t confidently answer is handed off to a human agent automatically.

Agents work from one inbox

Conversations are assigned, tagged, and tracked across your whole support team.

Platform features used

AI auto-reply

Trained on your own FAQs and policies — answers instantly, escalates when it should.

Shared team inbox

Every agent sees the same conversation history — no duplicate replies, no dropped tickets.

Response-time analytics

Track how fast your team responds and where conversations are getting stuck.

Frequently asked questions

Will the AI bot handle every customer query on its own?

No — by design. The AI bot is task-scoped to your FAQs and business data; anything outside that scope is escalated to a human agent, in line with Meta’s policy against open-ended general-purpose WhatsApp bots.

Can I see which agent replied to which conversation?

Yes. The shared inbox tracks assignment, internal notes, and response times per agent, giving full visibility across your support team.

Used most in these industries

Healthcare & Clinics

Education & EdTech

Set this up on your WhatsApp number

14-day money-back guarantee on BYO subscription plans · Plans from ₹299 a month + GST

AI answers repetitive questions instantly, around the clock.
Conversations the AI cannot resolve are routed to the right agent.
Every agent works from one shared, organised WhatsApp inbox.
Tags and notes keep the full customer history in one place.
Quick replies help agents answer common requests in seconds.
Response times and conversation volumes are tracked so you can staff the inbox well.